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When will I receive my order?
We promise to mark and send out your order inside 5 business days from receiving your order. If for some reason there will be a delay, we will contact you to let you know, so please provide your phone number with your order. Pick up is available from Graceville by appointment – we will e-mail you when your order is finished and arrange a time for you to pick it up. If you would like to pick up your order, please tick the box for pick-up at the checkout.
How do I pay for my order?
All prices are in Australian dollars and include GST where applicable. Postage is not included. We accept payment by Visa, Mastercard, PayPal or direct deposit.
We bank with Suncorp; for direct deposit please use the account name The Two Danes P/L, BSB: 484 799, account number: 450931284. – Please note that your bank might charge you an extra fee if you live outside Australia and you choose a direct transfer. Please use your invoice or surname as the reference, and email us a copy of your electronic banking receipt so we can match your payment with your order.
Once you have placed your order, we will email you confirmation.
All payments must be cleared (this can take 1–3 days) before we start preparing your order.
Do you offer gift wrapping?
If you are buying a gift and would like a complimentary gift bag, please mention it in the comment box when you check out.
Can I cancel my order if I change my mind?
If for some reason you need to cancel your order, please contact us as soon as possible. We cannot cancel orders for personalised products if we have started marking the products.
Name My Stuff cannot accept responsibility for order errors made by the customer. Name My Stuff reserves the right to refuse requests to personalise products with language inappropriate for children
What is your refund policy?
We do not accept returns of products that have been personalised. If you change your mind, please tell us as soon as possible, and before we start personalising your order.
We do not give refunds if you change your mind, but are happy to give you a credit note if you return your order as it was when you received it – unused and in its original packaging. We accept returns within 14 days after you receive the product. We will provide you with a credit note – valid for 6 months – if you cannot find something else in exchange.
Postage and handling is only refundable where the product is deemed faulty. All postage costs for returns and exchanges will be at the customer’s expense
What if a product is faulty?
If you believe that a product is faulty, please call us as we may be able to help you over the phone. We will do our best to avoid the need for you to post the item back to us, and we may ask you to email us a photograph instead. Occasionally our suppliers will need to see the product, so we will ask you to return it to us. We cannot provide a refund or replacement where the instructions for use have not been followed correctly.
The return postage is the responsibility of the customer. It may take up to 10 business days to process a refund or arrange a replacement for faulty items. We will do our best to make this process as fast as possible, but we need to speak to our suppliers, and occasionally, allow them time to send us parts
We protect your privacy
My Green Stuff respects your right to privacy and we are committed to keeping your personal data secure and confidential. We do not give your personal information to anyone unless ordered by a court of law. However, we do use your personal information to process your order and to provide you with personalised service. If you do not want to receive our newsletter, please unsubscribe at the bottom of the newsletter.